Strengthen loyalty
Connect with consumers with our AI-powered retail customer services
Help customers move seamlessly through their purchasing journey – whether virtual or live – with services that increase loyalty and enhance your reputation.
TrendzOwl and Teleperformance have partnered to examine current and emerging trends across a wide variety of industries.
Retail and E-Commerce
Trend Report: Keeping Pace with the Ever-Changing Consumer
TrendzOwl and Teleperformance have partnered to examine current and emerging trends across the Retail and E-commerce space. Learn about opportunities for increasing competitiveness and strategies for overcoming critical business challenges currently threatening brands – both old and new – throughout this sector.
TrendzOwl and Teleperformance have partnered to examine current and emerging trends across a wide variety of industries.
Retail and E-Commerce
Trend Report: Keeping Pace with the Ever-Changing Consumer
TrendzOwl and Teleperformance have partnered to examine current and emerging trends across the Retail and E-commerce space. Learn about opportunities for increasing competitiveness and strategies for overcoming critical business challenges currently threatening brands – both old and new – throughout this sector.
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42% of consumers now say they are more mindful about getting a good quality/price relationship and choosing brands that provide good customer care
Teleperformance Business Insights Lab 2022 Global Business Insights Survey
Real results
WISH: At the Forefront of the Work-at-Home Revolution
Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace Wish chose to add capacity with the new, innovative Teleperformance Cloud Campus model. Introducing work-at-home operations offered the versatility WISH needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency.
Real results
Grubhub: Work-at-Home Success Before, During, and After COVID-19
To address staffing challenges during peak hours, the team decided to pilot an elastic work-at-home solution to complement their existing, site-based staff. Early on, Grubhub recognized that establishing work-at-home capabilities provided: Scheduling flexibility, agile ecommerce customer services, scalability and adaptability Elevated employee satisfaction Business resilience and agility.
Experiencing KPI improvements across the board, including a 50% reduction in attrition and a 6.5% increase in CSAT, Grubhub has chosen to permanently adopt the work-at-home model.
Gain expert insights
Redesign the retail journey to address, and even anticipate, evolving needs of your audience. With many new online shoppers seeking digital channels, it’s never been more critical for businesses to deliver connected, seamless, intelligent experiences throughout the entire buying process.
answer rate
increase in CSAT
increase in orders
reduction in processing time
increase in revenue
The impact
Client results that speak for themselves
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