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Teleperformance, offers clients a high quality, cost-effective solution called HomeBase, which is an industry-leading Work-At-Home-Agent (WAHA) platform.

The Teleperformance Advantage

With HomeBase, Teleperformance clients benefit from highly skilled agents, greater operational flexibility, lower employee dissatisfaction and attrition, and lower operational costs, all with the same cost-effective contact management, best-in-class technology and award-winning security practices of our traditional contact center models.

What do we offer?

• Top-notch Agent Quality, Performance, and Tenure
• Optimal Data and Personnel Management Processes
• Improved Key Performance Indicators (KPIs)
• Flexibility
• High Customer and Employee Satisfaction
• Unparalleled Security
• Advanced Technology
• Integrated Service Delivery
• Best-in-Class Networks and Systems
• Choice Selection from a Broader Labor Market
• Affordability
• Scalability

Outstanding Results

The adaptable system can match demand cycles or business changes, ensure business continuity during unpredictable situations, and can be combined with domestic centers and offshore/nearshore options for the customized answer to your business challenges. A recognized industry leader, Teleperformance puts years of expertise, proven practices, and progressive technology to work to deliver our clients an efficient, secure and reliable work-at-home environment - and ultimately, unsurpassed customer service.