About Us

About Us

Teleperformance in Jamaica has 14 years of experience.

Teleperformance in Jamaica has one call center located in Montego Bay and it has 1,300 employees. The company is a contact center market leader in Jamaica, servicing companies in the United States, Canada, and Caribbean markets for several verticals including Financial Services, Telecommunications, and Retail, among others.

The experience and position of Teleperformance enables it to take into consideration the specific requirements of each customer and to offer robust, high-quality operations in Customer Care, Inbound and Outbound Sales Acquisitions, First and Third Party Collections, Voice and Non-Voice BPO, and Directory Assistance. 

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
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