Teleperformance in Jamaica has one call center located in Montego Bay and it has 1,300 employees. The company is a contact center market leader in Jamaica, servicing companies in the United States, Canada, and Caribbean markets for several verticals including Financial Services, Telecommunications, and Retail, among others.
The experience and position of Teleperformance enables it to take into consideration the specific requirements of each customer and to offer robust, high-quality operations in Customer Care, Inbound and Outbound Sales Acquisitions, First and Third Party Collections, Voice and Non-Voice BPO, and Directory Assistance.
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.